Welcome to Elyventra, your trusted destination for Cold Therapy Machines and advanced recovery solutions. We aim to deliver every order quickly, safely, and transparently so you can begin your healing journey without delay.
This Shipping Policy explains how we process, ship, and deliver orders placed on elyventra.com, following Google Merchant Center (GMC) and U.S. shipping standards.
Once your order is successfully placed and payment is confirmed, our team begins preparing your item for shipment.
Processing Time: 1–2 business days
Orders placed on weekends or holidays will be processed the next business day.
You’ll receive a confirmation email with your order details immediately after purchase.
As soon as your package ships, we’ll send you a tracking number so you can monitor delivery progress in real time.
We proudly deliver across the United States and selected international regions.
Standard Shipping (USA): 3–7 business days
Expedited Shipping (USA): 2–4 business days
International Shipping: 7–14 business days (depending on destination and customs clearance)
Please note that delivery times may vary due to factors like weather conditions, courier delays, or high-demand seasons.
Free Standard Shipping is available on all U.S. orders above $75.
For orders below $75 or for international shipping, delivery costs will be calculated at checkout.
Expedited shipping options are available at an additional charge.
Once your order ships, you’ll receive an email with your tracking ID and courier link.
You can track your shipment directly from your account or through the tracking page provided in the email.
If you don’t receive tracking information within 3 days of purchase, please contact us at support@elyventra.com.
If your order is delayed, lost, or delivered incorrectly, don’t worry — our support team is here to help.
Please contact us with:
Your order number
The tracking ID (if available)
A short description of the issue
We’ll work directly with our shipping partners to resolve the matter as quickly as possible.
If your package arrives damaged, incomplete, or incorrect, notify us within 7 days of delivery.
Please provide clear photos of the package and product, and our team will arrange a replacement or refund after verification.
For international shipments, customs duties or import taxes (if applicable) are the responsibility of the customer.
Elyventra is not liable for delays caused by customs clearance or third-party handling.
Please double-check your shipping address before completing checkout.
Elyventra is not responsible for packages delivered to incorrect or incomplete addresses provided by customers.
If you realize you’ve made an error, contact our support team immediately at support@elyventra.com.
For any shipping-related questions or special delivery requests, feel free to reach out to us:
📍 Address: 4426 E Los Angeles Ave, California 93063, USA
📞 Phone: (657) 208-2219
📧 Email: support@elyventra.com
