Welcome to Elyventra, your trusted destination for Cold Therapy Machines and advanced recovery solutions designed to support your comfort, health, and healing. Your satisfaction matters to us, and we’re committed to providing a safe, transparent, and worry-free shopping experience.
This Refund & Return Policy explains how we manage returns, exchanges, and refunds for purchases made through elyventra.com, in full compliance with Google Merchant Center (GMC) and U.S. consumer protection laws.
We want you to be fully satisfied with your Elyventra Cold Therapy Machine. Returns are accepted under the following conditions:
The product must be unused, in its original packaging, and in the same condition as received.
Return requests must be made within 30 days of delivery.
You must provide valid proof of purchase (such as your order number or invoice).
Products that have been used, filled with water, or modified in any way may not be eligible for return due to hygiene and safety standards.
Note: Returns that do not meet these requirements may be declined or subject to a restocking fee.
For health, hygiene, and product safety, the following items cannot be returned:
Used or opened Elyventra Cold Therapy Machines
Accessories damaged after delivery
Clearance, promotional, or final-sale items
If you’re unsure whether your product qualifies for a return, please contact our customer support before sending it back.
Once your returned product is received and inspected, Elyventra will notify you via email regarding your refund status.
Approved refunds are processed to your original payment method within 5–10 business days.
Shipping fees are non-refundable unless the return is due to our error (such as a defective or incorrect product).
If your refund is delayed, please check with your bank or payment provider before contacting our support team.
We’re happy to replace products that arrive defective, damaged, or incorrect.
If you received a faulty or wrong product, please contact us at support@elyventra.com with:
Your order number
Photos or videos of the issue
A short description of the problem
Once verified, we’ll send a replacement or arrange an appropriate resolution promptly.
Customers are responsible for return shipping costs unless the product is defective or shipped in error.
We recommend using a trackable courier service and keeping proof of shipment. Elyventra is not responsible for lost or undelivered return packages.
If your Cold Therapy Machine arrives damaged or doesn’t function properly:
Notify us within 7 days of delivery
Include your order number, photos of the damage, and a brief description of the issue
After verification, we’ll arrange a replacement or refund at no additional cost to you.
You may cancel your order within 24 hours of purchase if it hasn’t yet been shipped.
Once an order is dispatched, it will be covered under our standard return process.
For any questions about returns, refunds, or exchanges, please contact our support team:
📍 Address: 4426 E Los Angeles Ave, California 93063, USA
📞 Phone: (657) 208-2219
📧 Email: support@elyventra.com
